Frequently Asked Questions
Bookings
Can I change the dates on a confirmed booking? Yes. Open the order, click the Confirmed status dropdown in the top right and select Edit Order. Update the start and end dates and click Save Changes. Note that changing dates does not automatically update the price or check availability — you will need to verify both manually.
Can I swap a rental item on an existing booking? Yes. Open the order, click the three dots (...) beside the line item and select Change vehicle. A modal will show all available units for the original booking time frame. If the replacement has a different price the payment summary will update automatically.
What happens to the inventory when I cancel an order? Cancelling an order automatically releases the inventory back into the availability calendar, making it available for new bookings immediately.
Can I cancel a single item without cancelling the whole booking? Yes. Click the three dots (...) beside the line item and select Delete item. This removes only that item from the order without affecting the rest of the booking.
Does FlexiRent check availability when I change booking dates? No. When editing dates the system does not check whether the asset is available for the new time frame. You are responsible for confirming availability before saving changes.
Delivery
Can I offer delivery from some locations but not others? Yes. Delivery is configured and enabled per location. Go to Settings → Delivery Settings, select the location from the dropdown and use the Enable Delivery toggle.
Can I charge different delivery fees based on distance? Yes. You can set up delivery zones with a radius in miles and a flat fee per zone. Customers further from your location can be charged a higher fee than those nearby.
Where do delivery instructions appear? Delivery instructions are shown to the customer at checkout when they select delivery. Collection instructions are shown when they are collecting a delivery order.
General
What rental types does FlexiRent support? FlexiRent is built for vehicle, equipment, and property rental businesses of all sizes, from solo operators to multi-location enterprises.
How do I contact support? Email us at support@flexirent.ai or visit the Troubleshooting section of this help centre.---
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