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Common Issues

Solutions to the most frequently reported problems.

Inventory not showing as available​

If an inventory item isn't showing as available when you expect it to be:

  1. Check the item's status is set to Active
  2. Check the availability calendar for any blocked dates
  3. Check if there's an existing booking for that date range

Booking confirmation email not received​

  1. Check the customer's email address is correct in their profile
  2. Ask the customer to check their spam/junk folder
  3. Check your notification settings are correctly configured

Can't log in​

  1. Try resetting your password using the "Forgot password" link
  2. Check you're using the correct email address
  3. Contact support if the problem persists
tip

If your issue isn't listed here, check the FAQs or contact our support team.