Rental Blackouts
The Blackout Manager lets you define periods when pickups, dropoffs, delivery, and collection are unavailable. You can apply a blackout to your whole tenant or scope it down to a single location, category, or listing.
Where to find it
Go to Settings > Blackout Manager.
Overview
The top of the page shows four counts that update in real time:
| Stat | Meaning |
|---|---|
| Enforced now | Blackouts that are currently active and blocking bookings today |
| Scheduled | Blackouts set for a future date range |
| Inactive | Blackouts that have been turned off (toggled inactive) but not deleted |
| Total | All blackouts on the account, regardless of status |
Filtering and searching
Use the tabs (All, Enforced now, Scheduled, Inactive) to filter the list by status. The search box filters by reason or target, and the "All scopes" dropdown narrows results to a specific scope (tenant wide, location, category, or listing).
The blackout table
Each row in the table shows:
- Scope: whether the blackout applies tenant wide or to a narrower target
- Target: the specific location(s), category, or listing(s) affected. Tenant wide blackouts show "All locations & listings"
- Window: the date range the blackout covers. A single day shows the same start and end date
- Reason: a short internal label describing why the blackout exists (for example "Closed for the season" or "July 4th")
- Status: Scheduled, Enforced, Inactive, or Expired
- Active: a toggle to turn the blackout on or off without deleting it
Rows can be reordered or expanded using the icon on the right of each row for additional actions.
Creating a new blackout
- Click New blackout in the top right corner of the page
- Choose the scope: tenant wide, or a specific location, category, or listing
- Set the date window the blackout should cover
- Enter a reason. This is for internal reference and helps your team understand why the dates are blocked
- Save. New blackouts default to Scheduled if the window is in the future, or Enforced if it includes today
Status definitions
| Status | Meaning |
|---|---|
| Enforced | Today falls within the blackout window and the toggle is on. Bookings are currently blocked for the affected scope |
| Scheduled | The blackout window is in the future |
| Inactive | The toggle has been switched off. The blackout will not block bookings even if the date window is current |
| Expired | The blackout window has passed |
Common use cases
- Seasonal closures (for example, closing all locations from October through April)
- Recurring closures, such as blocking every Wednesday in a given month by adding one blackout per date
- Holiday closures like July 4th
- Blocking a single listing or category for maintenance without affecting the rest of the tenant
Notes
All times shown in the table are in your local time zone.